1. Credit Card Decline Code Explanations
2. Tracking Your Order
3. Out of Stock Notification Reminder System
4. Home Delivery™
1. My credit card was declined and I was given an ‘error code.’ What does it mean?
Credit cards are declined for one of the two reasons 99% of the time.
Code #2 – This means your card company declined the transaction from going through. This can be any number of reasons and should be addressed with your card company directly. Unfortunately there is NOTHING we can do on our end to change this outcome.
Code #27 – On a credit card that is issued within the US, this means the ‘billing information’ (this includes: first name, last name, and address) does not match what your card company has on file. Sometimes this can be attributed to a simple typo so be sure to double-check what you have entered. If it still does not work after double-checking what you have entered, please contact your card company to verify what they have on file. If it is an International credit card, then the decline is because our credit card servicer will not allow the use of this credit card. PayPal is a great alternative for most all of these transactions.
Code #11 – This means that you were declined (probably for one of the reasons above) and the #11 simply means that you have not corrected the error and our system will not “duplicate” the attempted charge because the original mistake has not been corrected. The #11 does not mean that you have a duplicated order in our system.
2. I received an email with my tracking number… How do I track it?
We either use USPS or UPS for our shipments. The exact method will be noted above the tracking number in your shipment confirmation email.
If your order was shipped via USPS, please CLICK HERE to track your package.
If your order was shipped via UPS, please CLICK HERE to track your package.
3. The product I want is out of stock, will you email me when you get it back in?
We sure will! But please do not email us asking. Our shopping cart handles this for us! If a product is out of stock you will see the following link under the ‘add to cart’ button “Email me when this product is back in stock.” Click it, enter your email, click ‘notify me’ and you will get an email the moment the product is back in stock!
4. Home Delivery™ by SoFitNutition.com
SoFitNutrition.com Membership with Home Delivery entitles its members to a number of benefits as well as unparalleled convenience. Benefits include:
- Special offers and sales reserved exclusively for SoFitNutrition™ Members
- Assurance that each month you will have your monthly supply of supplements delivered directly to your home.
*Active participation in the Home Delivery Program is required to receive membership benefits.
a. How does the Home Delivery Program work?
The Home Delivery Program is an OPTIONAL program that allows our customers to save money on Supplements while adding the convenience of automatic monthly delivery of their supplements (ensuring that they always receive their desired supply). Participation in the program is optional and can be cancelled at any time. You can also modify the frequency or contents of your shipments at any time
While enrollment in the Home Delivery Program is 100% optional and not required to purchase any of our items, most customers do decide to enroll and take advantage of the valuable benefits of this program.
b. Do I need to sign up for the Home Delivery Program in order to purchase supplements?
No. Enrollment in the Home Delivery Program is entirely optional. However, if you enroll, you get a 5% discount, and a Lifetime Discount of 2% on your purchases throughout the year. Because there is no commitment and you can cancel at any time, you have nothing to lose by enrolling. 97% of our customers enroll in the Home Delivery Program.
c. How do I enroll in the Home Delivery Program?
Enrolling is easy. Simply buy your supplements at the Special/Member Price and you will be auto-enrolled. It's that easy.
d. Do I need to have supplements delivered monthly? Or can I set my own frequency?
You can have them delivered whenever and as frequently as you like - it's totally up to you. By default you are set to every 30 days. If you wish to change that, you can enter different options during the checkout process. If you wish to make a change after your initial order date, you can email us or reach us via the telephone and we can set it up however you like... every 2 months, 6 months or anytime in between. You can even pause it if you go on vacation.
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